Refund policy

Effective Date: July 28, 2026

At SetAbouha, we are committed to providing our customers with high-quality products and excellent service. We carefully inspect and package every order to ensure that our customers receive their products in the best possible condition.

This Refund Policy explains our policies regarding cancellations, returns, replacements, and refunds for purchases made through https://setabouha.com/.

1. Order Cancellation

Customers may request to cancel their order before it has been processed or shipped.

Once an order has been prepared for shipment or dispatched, cancellation requests may no longer be accepted.

To request a cancellation, please contact us as soon as possible with your order details.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Customer name

  • Photos or videos showing the issue

  • Description of the problem

After reviewing your request, we may offer:

  • A replacement product

  • A partial refund

  • A full refund, depending on the situation

3. Returns

Due to the nature of our products, especially food items, we generally do not accept returns of products that have been opened, used, or consumed.

Returns may only be accepted in cases where:

  • The wrong product was delivered

  • The product arrived damaged

  • The product has a quality issue caused by our handling

Returned products must remain unopened and in their original packaging.

4. Refunds

Once your refund request has been approved, we will process your refund to the original payment method.

Please note:

  • Refund processing times may vary depending on your payment provider or bank.

  • It may take several business days for the refunded amount to appear in your account.

  • Shipping fees may not be refundable unless the issue was caused by an error from SetAbouha.

5. Replacement Policy

In certain situations, we may replace your product instead of issuing a refund.

Replacement requests must meet the same requirements described in the damaged or incorrect order section.

Replacement availability depends on product availability and the circumstances of the request.

6. Quality Concerns

We take product quality seriously. If you experience any issue with the quality of your order, please contact us with details about the problem.

Our team will review each case individually and work toward a suitable solution.

7. Non-Refundable Items

Refunds may not be available for:

  • Products that have been opened or consumed

  • Products damaged due to improper storage after delivery

  • Orders where incorrect delivery information was provided by the customer

  • Requests submitted after the specified reporting period

8. Shipping Issues

SetAbouha is not responsible for delays caused by shipping carriers, customs procedures, incorrect addresses, or circumstances outside our control.

If your package is lost or significantly delayed, please contact us and we will assist you in resolving the issue.

9. How to Request a Refund

To request a refund, replacement, or report an issue, please contact us with your order information:

SetAbouha

Website: https://setabouha.com/

Email: info@setabouha.com

Please include your order number and a detailed explanation of your request.

10. Policy Updates

SetAbouha reserves the right to update or modify this Refund Policy at any time.

Any changes will be published on this page with an updated effective date.